Returns, Refunds and Cancellation Policy

Flexiheat UK Limited is a supply-only wholesaler and distributor of heating, hot water and associated equipment, supplying both trade and private customers.

All returns, refunds, cancellations, delivery damage claims and warranty enquiries are handled in accordance with our Returns, Refunds and Cancellation Policy and Terms and Conditions of Sale.

Business customers: Returns of unused, non-defective standard stock products may be considered within 14 days of receipt, subject to prior approval. Goods must be in their original packaging and fully resaleable condition. Restocking charges may apply.

Delivery damage: Business customers must inspect goods upon receipt and report visible damage or shortages within 48 hours. Goods signed for in good condition will ordinarily not be accepted for subsequent visible damage claims, subject to our full policy and applicable law.

Warranties: Our voluntary commercial warranties are parts-only unless expressly agreed otherwise.

Consumer rights: Nothing in our policies affects your statutory rights, including applicable cancellation rights and remedies for faulty goods.